Information Advice and Guidance on learning and work
Our friendly learning advisers will be pleased to provide impartial and objective information and advice to help you to choose the right course. If you want to make an appointment to see a Learning Adviser in your area please call 01278 431 281.
Financial hardship
The courses outlined in this directory represent good value for money but it is recognised that some learners will only be able to afford to take part if they receive assistance. Please call us to find out what support may be available on 0845 688 0488.
Refunds
A seven day ‘cooling off’ period is applicable to all enrolments from the date of enrolment. We are unable to offer refunds after this point other than in exceptional circumstances.
If the course is cancelled or confirmed as already full, you will receive a full refund of fees paid.
Refunds for any other reason will not be given.
Cancellation of courses
Somerset Skills & Learning reserve the right to cancel any course with insufficient learner enrolments, withdraw or amend the details of any advertised course, including the start date or venue or tutor/assessor. If your course is postponed or cancelled you will be given at least 5 days notice and given a full refund.
For reasons beyond our control, sessions may have to be cancelled or discontinued, tutors rearranged, classes re-timetabled or held at different locations. If this happens, we will do our best to notify you of any changes. We may be able to offer you an alternative course or provide a refund of any fees paid for the remaining length of the course.
Change of personal details
Please inform us if your address, telephone number or email address, or any other personal details change during your course.
16 to 18 year olds
If you are aged under19 you can view our 16 to 18 policy online, go to the home page, click on the policies link or call us if you would like a copy sent.
Safe Learning
Somerset Skills & Learning is committed to providing a learning and working environment which promotes the safety and well being of all its learners and staff. The aim to provide ‘safe learning’ is a holistic one, and includes managing safety in all our venues, the prevention of bullying and harassment and zero tolerance approach to abuse. We are committed to safeguarding our learners and it is our duty to protect vulnerable adults, young people and children from harm.
Disability
We do not wish to exclude any potential learner from attending classes outlined in this directory because of disability or financial hardship. We will not treat learners or potential learners with a disability less favourably for a reason related to their disability and will make reasonable adjustments to enable learners with disabilities to participate fully and effectively.
Most of our programme, where possible, is accessible to learners with disabilities, including people with physical or sensory impairments, dyslexia, medical conditions, and mental health difficulties and learning difficulties. Additional support will be provided at no cost to the learner where this is necessary to enable participation in the learning.
If you have a disability please inform us by recording this on the enrolment form or by contacting us if you require assistance. Any information provided will only be used to support you.
Our Disability Project Workers, who are trained and ready to assist, will where necessary make an assessment of your specific needs of the learner and arrangements to address these.
If you live in:
West Somerset, Taunton Deane or Sedgemoor please call Penny Gibbons on 01643 702 986.
Mendip & South Somerset please call Fay Buckland on 01935 410 555
Equality and Diversity Policy
The Somerset Skills & Learning service is committed to securing equality of opportunity for all learners and staff. You can view the policy online, go to the home page, click on the policies link.
How We Use Your Personal Information
The information you provide on this form, will be used by Somerset County Council for providing and administering courses. The personal information you provide is passed to the Chief Executive of Skills Funding (“the Agency”) and, when needed, the Young People’s Learning Agency for England (“the YPLA”) to meet legal duties under the Apprenticeships, Skills, Children and Learning Act 2009, and for the Agency’s Learning Records Service
(LRS) to create and maintain a unique learner number (ULN).
The information you provide may be shared with other partner organisations for purposes relating to education or training. Further information about use of and access to your personal data, and details of partner organisations are available at:
Skills Funding Agency: http://skillsfundingagency.bis.gov.uk/privacy.htm
YPLA: http://www.ypla.gov.uk/privacy.htm
Learning Records Service: http://www.learningrecordsservice.org.ik/privacy-copyright.htm
Somerset Skills & Learning:
http://www.learnsomerset.co.uk/help-and-advice-for-learners
