Course Fees Course fees are exempt from VAT. Payment is required in full at enrolment, unless you are paying by instalments by direct debit. You can pay by credit or debit card, cash, cheque or direct debit (conditions apply). Cheques must be payable to Somerset County Council. Cash must NOT be sent in the post
Payment Method
If the cost of the course is over £100.00 and longer than one term, you may pay monthly instalments by direct debit (individually calculated at the time of enrolment). You will be required to pay 25% of the course fee and complete a direct debit mandate, but please remember, if you withdraw before the expected end date all course fees must be paid in full. Please contact Customer Contact on 0845 688 0488 for payment details.
Concessions
If you are claiming a concessionary fee you must provide proof at your local centre within 7 days of enrolment. We will need to see and photocopy evidence of your entitlement. If this is not produced within the 7 day period you will be liable to pay the course fees in full.
Refunds
A seven day ‘cooling off’ period is applicable to all enrolments from the date of enrolment. We are unable to offer refunds after this point other than in exceptional circumstances when a charge of £5 will be deducted from any refunds requested by you.
If the course is cancelled or confirmed as already full, you will receive a full refund of fees paid.
Refunds for any other reason will not be given.
Disclaimer
Somerset Skills & Learning hopes to be able to run all the courses within the advertised programme. However, for reasons beyond our control, courses may have to be cancelled or discontinued, course tutors re-arranged, classes re-timetabled or held at different locations. If this happens, we will do our best to notify you of any changes. We may be able to offer you alternative courses or provide a refund of any fees paid for the remaining length of the course.
Cancellation of Courses
Somerset Skills & Learning reserve the right to cancel any course with insufficient learner enrolments, withdraw or amend the details of any advertised course, including the start date or venue or tutor/assessor. If your course is postponed or cancelled you will be given at least 5 days notice and given a full refund.
Change of Personal Details
Please inform us if your address, telephone number or email address, or any other personal details change during your course.
Personal Conduct
We expect you to:
- comply with Somerset County Council’s Equal Opportunities Policy and treat all staff and learners with consideration , courtesy and respect
- Refrain from verbal abuse, physical violence, foul language, racist or sexist taunts
Learners found breaking these rules may be requested to leave.
Additional Information for Learners
Information Advice and Guidance on Learning and Work
Our friendly Learning Advisers will be pleased to provide impartial and objective information and advice to help you to choose the right course. If you want to make an appointment to see a Learning Adviser in your area please call 01278 431 281.
Financial Hardship
The courses outlined in this directory represent good value for money but it is recognised that some learners will only be able to afford to take part if they receive assistance. Please call us to find out what support may be available on 0845 688 0488.
Partial Enrolment
A partial enrolment can only be taken once a course has started. Before a partial enrolment is taken approval must be sought from the relevant Curriculum Manager. If approval is given the course fee will be pro rata of the full fee.
How We Use Your Personal Information
The information you provide on this form will be used by Somerset County Council for providing and administering courses. The personal information you provide is passed to the Chief Executive of Skills Funding (“the agency”) and, when needed, the Young People’s Learning Agency for England (“the YPLA”) to meet legal duties under the Apprenticeships, Skills, Children and Learning (LRS) to create and maintain a unique learner number (ILN).
The information you provide may be shared with other partner organisations for purposes relating to education or training.
Further information about use of and access to your personal data, and details of partner organisations are available at:
Skills Funding Agency – http://skillsfundingagency.bis.gov.uk/
YPLA – http://www.ypla.gov.uk/
Learning Records Service – http://www.learningrecordsservice.org.uk/
Somerset Skills & Learning – http://www.learnsomerset.co.uk
